INCREASING DETECTIONS OF CRIME THROUGH SURVEILLANCE BEST PRACTICES

(Two Day Program)

Proactive Surveillance Operations: In this presentation you will learn the fundamental components of a proactive surveillance program. System set-up for proactive operation, threat analysis, improving audit results, and using exception reports and statistics to detect crimes are some of the critical strategies and tools provided.

Topics:

• Components of a Successful Surveillance Program
• Standard Operating Procedures
• Patrol Techniques
• Video Audits
• Notifications and Trip wires
• Threat Analysis
• Identification of Threats/Risks
• Specify Loss Vulnerabilities
• Probability and Frequency
• Impact of Loss Event
• Mitigation and Feasibility of Countermeasures
• Cost/Benefit Analysis
• Class Activity: Threat analysis
  

Recognizing and Reducing Internal Theft: The cost of internal theft and fraud has skyrocketed! Gaming properties are no longer losing $100 or even $500 to employee theft; they are now losing tens of thousands of dollars to individual employees and millions of dollars to employees colluding with other employees and outside agents. Surveillance must be on the front line to detect what is our industry’s biggest problem! In this presentation you will be provided with the knowledge and skills necessary to recognize the presence of internal theft in all areas and how to stop it.

Topics:

• What is Occupational Fraud?
• The Costs of Employee Theft and Fraud
• Why do Employees Steal
• The Fraud Triangle
• Opportunity to Commit fraud
• Motivators and Rationalizations
• Red Flags
• Case Study
  

Current Theft Trends in Player’s Clubs and Casino Promotions: Losses in the Players; Club and in casino/property marketing programs and promotions are mounting. Employees, their friends and family and other outside agents have located the vulnerabilities inherent in these critical operations and using them to steal tens of thousands of dollars, and in some cases, millions! In this section we examine current scams and provide strategies and tactics to identify, isolate, and defeat the perpetrators.

Topics:

• Current Trends and Scams
• Player’s Club Operations
• Free Slot Play
• Non-Redeemable Credits
• Vulnerabilities
• Detection of Internal and External Crime
• Tells and Indicators
• Marketing Programs and Promotions
• Detection Techniques
• Case Study
  

 SECURITY SURVEILLANCE OPERATIONS

(One Day Program)

In recent years surveillance systems have grown so large and the responsibilities of surveillance staff increased to such a degree, that a number of gaming properties have divided surveillance duties between Surveillance (Gaming/Casino Floor) and Security (Back of the House, Hotel/Retail, Perimeter and Parking).

With employee theft on the rise, potential litigation from guests and visitors due to injury or criminal activity, and the threat of terrorism, the role of the security surveillance officer has increased significantly.

This course focuses on the knowledge, skills and techniques necessary for security surveillance operations and its individual officers to succeed.

Topics:

• Proactive Surveillance Operations and Techniques
• Night Clubs
• Special Events
• Parking Lot Surveillance
• Employee Theft and Fraud
• Terrorism
• Risk and Liabilities
• Retail Loss Prevention
• Securing the Back of the House
• Investigations
• Case Study

 STRATEGIES TO DETECT AND PREVENT INTERNAL THEFT AND FRAUD

(3 Day Program)

WITH THE RIGHT EMPLOYEE TRAINING, YOU CAN PREVENT OR REDUCE INTERNAL THEFT WITHIN YOUR ORGANIZATION

While surveillance systems and equipment rapidly become more sophisticated, scam artists move just as quickly in finding ways to circumvent these systems. Those responsible for preventing and detecting internal theft and fraud in the workplace must be prepared to expand their operation beyond normal and traditional methods or perspective.

While protection of the games is important, in today’s world a significant loss can and will develop in other areas of the property. Loss prevention personnel, internal audit, department heads and regulators must realize that internal theft and fraud not only exist but it continues to become a larger problem. The awareness of state of the art strategies to prevent and detect all types of internal crime is vital to the economic success of any industry.

Objectives

• Determine the underlying causes of employee theft
• Identify resulting costs of employee theft
• Identify and discuss the types of theft that exist in the hotel casino
• Discuss loss prevention techniques and strategies to assist responsible individuals and departments in designing
• Developing and implementing a loss prevention program that can be applied across the organization.