Services

---

Surveillance Department Training (Gaming)
Preparing the surveillance department to identify where losses may occur and to detect a loss and those responsible requires consistent training of surveillance personnel. There are standard surveillance techniques that surveillance personnel should utilize to protect their property. These skills and techniques can be learned by individuals or teams through specialized training.

Components of Surveillance Training:

• Proactive surveillance operations
• Game Protection
• Loss Prevention
• Detection Techniques
• Risk Awareness
• Investigation

Surveillance Loss Prevention Training (Retail)
Retail operations suffer losses/shrinkage from both shoplifting and internal/external theft and fraud. One of the most effective methods to reduce shrinkage is the installation and use of a surveillance camera system. Most retail surveillance teams are not fully or consistently trained to detect or prevent losses. A well trained surveillance team will consistently detect internal and external crime and serves as a management tool and resource.

Components of Surveillance Training:

• Proactive surveillance operations
• Loss Prevention
• Detection Techniques
• Risk Awareness
• Investigation

Derk J. Boss is a licensed private investigator and a former vice president of surveillance with over 25 five years in Gaming and a successful track record of detecting cheating at gaming, advantage play, internal/external theft and fraud, and identifying reasons for lack of profitability.

DJ Boss and Associates provide discreet and thorough investigative services for both gaming and retail operations.

Surveillance Department Evaluation
A surveillance department is critical to the success of a gaming property.  Criminal activity such as cheating at gaming, and internal and external theft and fraud occur at every property.  Advantage play in table games or slot areas can erode profitability.  A well trained and operated surveillance team can and should detect these activities on a consistent basis.  An evaluation of a surveillance department can identify vulnerabilities that expose a property to unnecessary risk.  Identification of these vulnerabilities provides strategies for their solutions.

Evaluations consist of:

• Review of surveillance system including camera positioning and regulatory requirements.
• Evaluation of surveillance staff including supervisors and department management.
• Review of department operating procedures and training program.
• Identification of vulnerabilities and areas of potential or existing loss.
• Providing solutions.

DJ Boss and Associates provide undercover shopper services to observe your operation and employees as they perform their duties and interact with your customers and guests.  Undercover shopper programs are a proven technique for identifying problem employees and loss situations, as well as, good employees and future leaders within your company.

Wherever there is value, there is fraud and loss.  Even with the most effective security and surveillance teams theft will occur, especially if some of your employees are involved.  Often, the best way to detect such activity is through the use of undercover shoppers.

Additionally, employers spend a lot of money to develop and provide training and standard operating procedures.  In almost every business customer service is critical to the success of that business.  Employees who are not following procedure are inefficient, expose the business to theft, fraud and/or cheating and cost the company money.  Employees who are rude or slow at their responsibilities chase away customers costing the company even more money.

Undercover programs can detect existing and developing theft, employee/customer collusion, poor employees training and skills, and customer service issues and should be used consistently.

Undercover Shopping Programs monitor and observe employees for:

• Customer Service
• Standard Operating Policies and Procedures
• Internal Controls
• Theft, Fraud, Collusion

Customer reward programs such as comps, cash back, free play, reward points and merchandise in both the gaming and retail industries are prime areas of loss through employee and customer theft and collusion.  DJ Boss and Associates can observe and test these programs and promotions for existing and/or developing scams and thefts.